2020.01.21
企業タイプ | 外資系 | 雇用形態 | 正社員 |
業種 | IT | 職種 | ITエンジニア |
給与(月額) | Max SGD 4000 | 勤務国・勤務地 | シンガポール/イースト |
就業時間・休日 | 09:00-18:00 |
募集要項
業務内容
Our client is looking for Customer Support Engineer, who will be a member of Global Customer Support team!
Support Engineer therefore take full ownership of a pending technical issue until resolved.
Primary tasks and responsibilities will be to:
– Proactively communicate with channel partners concerning incoming incidents and register these findings in trouble tickets.
– Resolve technical issues involving client’s network connections by analyzing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers.
– Manage the channel partner relation by means of proactive communication throughout the entire solution process so that the client experiences the problem as fully and adequately resolved.
– Perform technical acceptance testing on newly provisioned services to ensure quality of delivery.
– Administrate the process of technical support accurately and share findings with colleagues.
This will be a Tier 1 support, on job training will be provided to handle basic troubleshooting, non IT experience candidate is ok to apply.
応募要件
– Proficiency in Japanese to liaise with Japanese speaking clients in Japan.
– Strong analytical & communication skills.
– Creative & channel partner focused and team player.
◆Good working knowledge in:
– Access networking technologies (xDSL, Leased line, Wireless, Satellite)
– Router/firewalls (primarily CISCO)
– VPN solutions (public based on IPSEC/SSL or private based on MPLS)
– TCP/IP (subnetting)
– Network management systems/tools
– SD-WAN
– CCNA certification will be an added advantage
ご興味のある方は以下のパソナシンガポール、ジャパンデスクまで、求人番号を明記の上、英文レジュメ、和文・職務経歴書(ワードまたはエクセル形式)の送付と併せてお問い合わせ下さい。
また、お問い合わせ並びにご応募いただくにあたりましては下記リンクPrivacy Policyをご確認、ご承認の上ご応募をいただきますようお願い申し上げます。
http://www.pasona.com.sg/privacy.html
また、2019年9月よりNRIC番号の第三者情報取得規定が厳格化されました。ご求職者様におかれましては、英文並びに和文履歴書内にNRIC並びにFIN番号の記載をお控えいただきますようお願い申し上げます(ご記載を希望の場合、下4桁のみをご記載ください)。ご協力の程、何卒宜しくお願いします。
パソナシンガポール ジャパンデスク
EA Registration Number: R1105579
Email : japandsk@pasona.com.sg
URL : http://www.pasona.com.sg
Tel : (65) 6734-7300(日本語ホットライン)
(65) 6732-6933(代表)
Fax : (65) 6733-2761
Add : 1 Finlayson Green #09-02 Singapore 049246
EA License No:90C4069